Frequently Asked Questions

How much do you charge for custom sets?

Please see the "COOKIES & MORE" tab and select "COOKIE PRICING"

Is there a minimum order requirement for custom cookies?

The minimum order requirement is one dozen standard size (3-4") or one dozen mini size (Vary 1" to 2.5" inches in size) or a mix of one dozen Mini (6ct) and Standard (6ct) size cookies.

What flavor are your cookies?

All cookies are red velvet vanilla bean in flavor. Specialty flavors are featured in the "SHOP COOKIES & MORE" tab. Pre-order selections are available in the online store. Cookies are decorated with vanilla flavored royal icing, a combination of vanilla, icing sugar and meringue powder.

 

 

Do you carry stock?

No, all cookies are made fresh to order for each customer and decorated to their specific theme and requirements.

How are your cookies packaged?

All cookies come individually bagged and heat sealed for optimal freshness. Cookie sets are packaged in a windowed bakery box with shredded paper, ribbon or twine. *Ribbon can be added to each individually bagged and heat sealed cookie for an additional fee of $6 per dozen.

How long do your cookies stay fresh?

Once heat sealed, cookies are fresh for at least two weeks. They can also be frozen if your date changes or you have extras, simply freeze and unthaw to room temperature in the heat sealed bag. *Cookies must be at room temperature before opening the bag or condensation can form and ruin the icing on your cookies.

Where are you located?

McKinney, Texas.

When is my payment due?

​For custom cookies, 50% of the payment is due when you order. For pre-orders, flash sales, pop-ups, and decorate your own cookie kits, 100% of the payment is due when you pre-order.

Do you deliver?

I have local pick-up in McKinney, Texas. Some delivery may be available depending on availability.

Can you ship your cookies?

​Under the Texas Cottage Food Law, it is illegal for me to ship my cookies. I have local pick-up in McKinney, Texas.

 

How far in advance should I order?

​I require at least two weeks notice for custom orders. To inquire about a custom order please see the  "COOKIES & MORE" tab and go to "CUSTOM ORDER INQUIRY" tab.

Can you do a rush order?

​No, I do not take rush orders. A rush order is anything under 14 days notice.

Why are custom orders not available for holidays?

I hold pre-orders for holidays and special occasions with preset designs so that I can accomodate as many people as possible. I offer a variety of options to suit different price brackets and needs.

Can I get 12 different designs in a set?

​No, I limit the number of designs to 3-4 choices/per dz

 

What allergies should I be aware of?

My cookies contain milk, wheat and eggs. My kitchen is not a nut free zone and currently I do not offer gluten free cookies from a certified gluten free kitchen. GF cookies are made with gluten free ingredients but can contain traces of gluten due to being made in a kitchen shared with other baked items that aren't gluten free. Please be aware that ingredients may have been manufactured in a facility that also uses tree nuts, soy, wheat and milk. If you have severe or life threatening allergies to certain ingredients, I do not reccomend ordering from our bakery.

Where can I see all of your work?

You can follow me on Facebook or Instagram where I post all of my most recent work and updates. There is also a "GALLERY" tab on our website.

 

 

 

 

©2020 Red Velvet Cookies and Baking Company, LLC

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